Privacy Policy

NovaLaunch Enterprise

1. Introduction

NovaLaunch Enterprise ("NovaLaunch" "we") respects the privacy of individuals who visit our website, contact us, engage with our services, or otherwise interact with our agency.

This Privacy Policy explains how we collect, use, store, protect, and share personal information in connection with our website, business operations, and services.

Our services include crowdfunding strategy and promotion, audience development, brand visibility, creative content production, and AI-assisted content services.

This policy applies to website visitors, prospective clients, existing clients, collaborators, and other individuals whose personal information we process in the course of our operations.

By using our website or communicating with us, you acknowledge that you have had the opportunity to review this Privacy Policy.

2. Information We Collect

The type of information we collect depends on how you interact with NovaLaunch and the services involved.

2.1 Information You Provide Directly

When you contact us or communicate with our team, we may collect:

Your name.
Email address.
Phone number, where provided.
The contents of your enquiry or message.
Business, organisation, brand, or campaign information you choose to share.
Other information voluntarily provided during discussions or project coordination.

Our website currently provides a general contact form through which visitors can send enquiries to NovaLaunch.

Please avoid submitting sensitive personal information through general website enquiries unless it is specifically necessary and requested through an appropriate channel.

2.2 Client and Project Information

When individuals or organisations engage NovaLaunch for services, we may receive information relating to their projects, campaigns, businesses, audiences, and promotional activities.

Depending on the nature of the engagement, this may include:

Campaign descriptions, objectives, and project materials.
Business and brand information.
Marketing and audience research information.
Campaign performance information.
Contact information relating to supporters, prospective backers, customers, or other audience members.
Other information supplied by clients for agreed project activities.

We handle such information according to the nature of the service, the client's instructions where applicable, and relevant data protection requirements.

2.3 Information Collected Through Website Technology

When you visit our website, certain technical information may be processed by the website infrastructure or hosting provider. Depending on the configuration, this may include:

IP address.
Browser and device information.
Technical request and server-log information.
Basic information relating to website access and functionality.

NovaLaunch does not currently use website analytics or advertising-tracking tools.

If this changes, we will update this policy and provide any additional privacy information or choices required by applicable law.

3. How We Collect Information

We may obtain personal information through the following channels:

Directly from you when you submit an enquiry, email us, or communicate with our team.
From clients who provide project, campaign, audience, or contact information for an agreed service.
From publicly available sources where relevant to research, audience development, or campaign-related activities.
Through website hosting and technical infrastructure where information is automatically generated during website access.
From service providers or business collaborators where information is shared in connection with an authorised activity.

Where information is obtained from a source other than the individual concerned, we will handle it in accordance with applicable transparency and data protection requirements.

4. How We Use Personal Information

NovaLaunch uses personal information for legitimate business and service-related purposes, including:

Responding to enquiries and requests for information.
Communicating with prospective and existing clients.
Understanding project requirements and assessing service needs.
Planning and delivering crowdfunding strategy, campaign promotion, audience development, and creative content services.
Conducting relevant research and campaign-related activities.
Coordinating projects and communicating with authorised collaborators.
Improving our business processes and service delivery.
Maintaining appropriate business, operational, and communication records.
Protecting our website, systems, and business operations.
Meeting applicable legal and regulatory obligations.

We do not intentionally use personal information for purposes that are incompatible with the reason it was collected, unless another lawful basis permits the processing.

5. Legal Basis for Processing

Where applicable data protection laws require a lawful basis for processing, NovaLaunch relies on the basis appropriate to the circumstances.

These may include:

Consent: Where an individual has voluntarily agreed to a particular use of their personal information.

Contractual necessity: Where processing is necessary to take steps requested by an individual before entering into an agreement or to perform an agreement with them.

Legitimate interests: Where processing is necessary for legitimate business purposes, provided those interests do not override the individual's applicable privacy rights.

Legal obligations: Where processing is necessary to comply with applicable legal or regulatory requirements.

The relevant legal basis will depend on the information involved, the purpose of processing, and the laws applicable to the individual and the activity.

6. Client Information and Audience Data

Some NovaLaunch services involve research, audience development, campaign promotion, and communication activities that may require access to information about a client's supporters, prospective backers, customers, or other audience members.

In these circumstances, a client may provide information to NovaLaunch for use in carrying out an agreed project.

Where NovaLaunch processes personal information on behalf of a client, we generally handle that information according to the client's documented instructions, the agreed scope of work, and applicable data protection requirements.

Depending on the activity, the client may be responsible for determining the purposes and means of collecting the information, while NovaLaunch performs specific processing activities on the client's behalf.

Where NovaLaunch independently determines the purpose and means of processing information, it will handle that activity in accordance with its own applicable data protection responsibilities.

We take reasonable steps to ensure that client-provided information is accessed and used only by authorised individuals who need it for the relevant activity.

Clients are responsible for ensuring that information they provide to NovaLaunch has been collected and may be shared and used lawfully for the intended purpose.

7. Artificial Intelligence and Creative Technology

NovaLaunch uses AI-assisted tools and creative technologies as part of certain content production, research, and service activities.

Depending on the project, information or materials processed through these tools may include:

Creative briefs and project descriptions.
Text, scripts, and campaign materials.
Images, videos, and other creative assets.
Other information required to complete a particular creative task.

Where an external AI tool is used, the information submitted may be processed by the relevant provider under that provider's own terms and privacy practices.

We take care to consider the nature of the information being submitted and avoid providing unnecessary personal information to external AI tools.

The specific AI providers and their applicable data-handling practices may vary depending on the tools selected for a project.

8. How We Share Personal Information

NovaLaunch does not share personal information indiscriminately. Information may be shared where necessary for legitimate business operations, service delivery, or legal compliance.

Relevant recipients may include:

Authorised team members and collaborators: Individuals who need access to information to perform their responsibilities.

Technology and service providers: Providers supporting website hosting, communication, file storage, creative production, AI-assisted services, project coordination, and other operational functions.

Clients and authorised project participants: Where sharing is necessary to carry out an agreed project or service.

Professional or legal advisers: Where appropriate for business, legal, or compliance purposes.

Public authorities and regulators: Where disclosure is required by applicable law or a valid legal process.

Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection arrangements are in place.

9. International Data Transfers

NovaLaunch operates from Nigeria and works with individuals and organisations in different parts of the world, including the United States, United Kingdom, Europe, and other international markets.

As a result, personal information may be accessed, processed, or stored in countries outside the country where it was originally collected.

Where international transfers are subject to applicable data protection requirements, we take appropriate steps to ensure that the information receives a level of protection consistent with those requirements.

The safeguards used may depend on the countries involved, the service provider, and the nature of the information being transferred.

10. Data Retention

NovaLaunch retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain relevant business records, complete agreed activities, and meet applicable legal obligations.

Retention periods may vary depending on:

The nature of the information.
The purpose for which it was collected.
The duration and requirements of a business relationship or project.
Applicable legal, regulatory, and record-keeping requirements.
Whether the information remains necessary for security or legitimate operational purposes.

When personal information is no longer required, we take appropriate steps to securely delete it, anonymise it, or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

NovaLaunch takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

These measures may include access restrictions, controlled information sharing, appropriate account security practices, and the use of service providers with relevant security safeguards.

Access to personal information is limited to individuals who need it for legitimate business or project-related responsibilities.

Although we take reasonable steps to protect information, the transmission and storage of information through digital systems cannot be considered entirely risk-free.

12. Your Privacy Rights

Depending on your location and the data protection laws that apply, you may have rights concerning your personal information.

These may include:

Right of access: Requesting information about whether we process your personal information and obtaining access to it.
Right to rectification: Requesting correction of inaccurate or incomplete information.
Right to erasure: Requesting deletion of personal information where applicable law provides this right.
Right to restriction: Requesting that certain processing activities be restricted in qualifying circumstances.
Right to object: Objecting to certain types of processing where the law provides that right.
Right to data portability: Requesting a copy of certain personal information in a commonly used, machine-readable format where applicable.
Right to withdraw consent: Where processing is based on consent, withdrawing that consent for future processing.
Right to complain: Submitting a complaint to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right or make an enquiry about how we handle personal information, contact us using the details in Section 15.

We may need to verify your identity before responding to certain requests.

13. Cookies and Similar Technologies

NovaLaunch does not currently use analytics or advertising-tracking tools on its website.

Our website may rely on essential technical functions provided by its hosting infrastructure or other necessary website technologies. The use of any such technologies depends on the website's actual configuration.

If we introduce analytics, advertising technologies, or other non-essential tracking tools in the future, we will update this Privacy Policy and provide appropriate information and controls where required.

14. Third-Party Websites and Services

Our website and services may contain references or links to third-party websites, platforms, and services, including crowdfunding platforms, social networks, and external technology providers.

These third parties operate under their own privacy policies and data-handling practices.

NovaLaunch does not control the privacy practices of external websites and encourages users to review the relevant policies before providing personal information to those services.

15. Contacting NovaLaunch About Privacy

If you have questions about this Privacy Policy, wish to understand how your personal information is handled, or want to exercise an applicable privacy right, you may contact us through the details below.

NovaLaunch Enterprise

Email: info.novalaunchagency@gmail.com
Website: https://novalaunchagencypro.lovable.app/
Business Location: Nigeria

NovaLaunch does not publish a public office address at this time. Privacy-related enquiries may be directed to our official email address.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or applicable legal requirements.

When changes are made, the revised version will be published on our website with an updated revision date.

We encourage visitors and clients to review this page periodically to remain informed about how NovaLaunch handles personal information.

End of Privacy Policy